Terms & Conditions

Direct Booking

The website, ALL STARS INN, located at the URL allstarsin.com (Site) is operated by ALL STARS INN LTD.

By booking a bed, accommodation or package (Products) on the Site and checking the box marked (I Agree) you are accepting our offer to be bound by the following:

  1. the Product Descriptions as selected from the Site;
  2. the Terms and Conditions in this Agreement;
  3. the Website Terms and Conditions of Use; and
  4. the Privacy Policy.

Pricing, Payment and Confirmation

All prices quoted throughout this Website include taxes unless otherwise expressly stated.

All booking paid with a Credit Card will incur a 2% surcharge.

The booking is confirmed once your payment for that booking is successfully processed.

If your card has declined your booking will not be held and you will be notified by email.

The guarantee ensures that your reservation will be held from 2pm on the day of arrival until 10am the following morning.  If you have not arrived at the ALL STARS INN by 10am the following day, a cancellation fee equivalent to the first nights’ accommodation for each bed booked will be charged to your credit card, any remaining nights will be cancelled.

The rates displayed may be discounted and are not valid in conjunction with any other offer once the payment has been received.

Terms of Stay

 Check in at All Stars Inn is from 2pm New Zealand time on the day of arrival. You may attempt to check in prior to 2pm, but we do not guarantee that your room will be available for your use prior to this time.

A valid government-issued photo ID in English and a $20 deposit per person is required on check-in for all rooms. The deposit can be paid by cash, EFTPOS or credit card. Credit card payments incur a 2% surcharge which is non-refundable.

For bookings of more than one person in dorms we do our best to put everybody in the same room but in busy times it is not always possible so we do not guarantee it.

Customers under 18 years old are to travel with a parent/legal guardian/teacher, and we recommend private ensuite rooms only. For under 18 years old group bookings, please inquire directly.

Check-out time is 10am, late check-out can be arranged with reception, late check-out fees apply. You are required to bring your key and bed reserve card (dorms) to proceed with check-out. If you fail to check-out on time you will forfeit your deposit.

Cancellations and Refunds

Bookings made via a third party (travel agent/online booking site) must be referred back to the original booking source to claim a refund and are liable to those terms and conditions set by the Third Party.

Bookings made direct with All Stars Inn if cancelled before 2pm the day prior to check in are eligible to a full refund.

Bookings made direct with All Stars Inn if cancelled after 2pm the day prior to check in are non-refundable and non-transferable, this first night of stay will be charged per person. All cancellation charges and refunds will be processed using the credit card used by the Client to make the booking.

Declined credit card transactions on no shows or cancellations will routinely be recharged until payment has been processed.

Groups’ terms of stay

A group booking consists of 10 or more people. 10% Deposit of the total cost of the stay must be paid 1 month prior to check-in date. Full payment must be paid 7 days prior to check-in date. Both the deposit and the full amount are non-refundable or non-transferable, ie if the booking is cancelled between 7 days and 1 month of check in the deposit is non-refundable and non-transferable, if cancelled within 7 days of arrival then the full amount is non-refundable or non-transferable.

Disclaimer relating to bookings

Any loss or damage which is or may be suffered by Clients in connection with the purchase and use of any Products booked on the Site, All Stars Inn at their sole discretion, limits its liability to the extent permitted by law, and is fair and reasonable for All Stars Inn to do so, to either:

For goods: (A) Repairing or replacing those goods; or (B) Paying the cost of having those goods repaired or replaced; and for services: (A) Resupplying the services; or (B) Paying the cost of having the services resupplied.

Mistake

In the event that the rates associated with any of the Products have been mistakenly loaded by All Stars Inn onto the Site, the terms and conditions contained in this Agreement are void. All Stars Inn agrees to notify the Client as soon as it becomes aware of such a mistake.

Indemnity

Clients agree to indemnify and hold harmless in respect of all liability incurred by All Stars Inn for any loss, damage, cost or expense, howsoever caused, suffered or incurred by All Stars Inn as a result of a breach of these Terms and Conditions.

In-house Policy

No alcohol is to be brought within the premises.

Smoking in any of the buildings on site is strictly prohibited and will incur a $200.00 fine and possible immediate eviction.  Any tampering with fire equipment or any action that results in the fire service attending eg tampering with a smoke detector, smoking in rooms, will incur a $1000.00 fine and immediate eviction. In either scenario, no refund will be issued.

If we notice the number of customers in a room exceeds the number of beds paid for, payment will be required for the extra people present in the room and may lead to issuing trespass notice for everyone involved in the offence and no refund will be issued.

Any damages to the room will be charged to the credit card that is held on file.

Entire Agreement

All Stars Inn reserve all rights to edit, add or remove these Terms & Conditions at any time.

AVAILABILTY